Business Support Coordinator
Up to £27,000 per annum
Dagnall
Monday – Friday | 9am – 5pm
Permanent | Office-based
We're recruiting on behalf of a growing luxury hospitality business for a proactive and customer-focused Business Support Coordinator to join their team.
You'll play a key role in keeping the day-to-day operation running smoothly, acting as a key link between customers, sales, suppliers and internal teams. From managing customer enquiries and coordinating orders through to supporting key accounts and identifying opportunities to develop relationships, this is a varied role with plenty of scope to take ownership.
This is a great opportunity for someone with experience in customer service, sales support, administration or order processing who enjoys working in a fast-paced environment and wants to develop their commercial and account management skills.
Key Benefits for a Business Support Coordinator:
- 35-hour working week
- Monday – Friday, 9am – 5pm
- Company pension
- Opportunity to develop product, system and account management knowledge
- Varied role with the opportunity to take ownership of selected customer accounts
- Occasional travel as part of the role
Key Responsibilities for a Business Support Coordinator:
- Act as a welcoming and professional first point of contact for customers via phone and email.
- Coordinate customer orders, ensuring they are processed accurately and on time.
- Resolve stock and system queries and coordinate refunds, collections and returns where required.
- Support the wider team with customer enquiries, quotations and orders.
- Take ownership of selected customer accounts as your product and customer knowledge develops.
- Maintain accurate customer pricing, records and commercial information.
- Coordinate customer requirements with suppliers and ensure commitments are followed through.
- Work closely with Sales, Finance, Marketing, suppliers and other internal teams to keep orders and customer requirements on track.
- Support with credit control and general financial administration where required.
- Assist with stock audits and counts when required.
- Identify opportunities to strengthen existing customer relationships and support new business opportunities.
- Look for practical ways to improve processes, reduce errors and enhance the customer experience.
Key Skills for a Business Support Coordinator:
- Previous experience in customer service, sales support, administration, ecommerce, order processing or a similar role.
- Excellent communication skills with a confident and professional telephone manner.
- Highly organised with strong attention to detail and accuracy.
- Confident using everyday digital systems and comfortable learning new software.
- Numerate with a methodical approach to administration and record keeping.
- Proactive and able to take ownership rather than waiting to be prompted.
- Comfortable managing a varied workload and prioritising competing demands.
- A natural team player who enjoys working collaboratively across different departments.
- Commercially aware with an interest in developing customer relationships and identifying opportunities.
- Experience with order processing, stock, warehouse, credit control or account support would be beneficial but is not essential.
If you're an organised, customer-focused and commercially-minded individual looking for a varied opportunity where you can develop your skills, take ownership of customer relationships and become a key part of a growing business, please apply here!